Upgrades

NCR Solutions consultants have extensive experience in performing upgrades for SAP ECC, CR&B and S4 HANA Solutions, including the most current versions of all SAP systems. We see this as a critical success factor for our business.

NCR Solutions manages upgrades using its proven project methodology: NCR Solutions upgrade methodology is based on SAP’s Activate methodology for upgrades. Our approach, while it adheres strictly to the SAP Activate methodology guidelines for upgrades has been enhanced with our years of SAP upgrade experience and ensures efficient system design and complete knowledge transfer to client project team and end users. This ensures that the upgraded system provides all operational and financial benefits required with minimal impact to operations.

In addition, NCR Solutions we have developed a proprietary upgrade tool to analyze the SAP systems of our clients and compare them to the requirements for new versions, allowing us to identify any custom objects in the existing systems. These customized components are then researched and, if necessary, modified to ensure they will function correctly in upgraded version. Furthermore, our upgrade tool also identifies objects that maybe affected by data dictionary changes, provides the development and basis team with additional analyses of the system, as well as lists repairs that have been made to existing systems.


SAP REMOTE SUPPORT

With systems as comprehensive as SAP ECC, CR&B and S4 HANA, and an industry as complex as Utilities, there is a significant need for ongoing system support. Getting this support historically required companies to hire expensive and difficult-to-find consultants Accountability was in short supply as these in-demand resources moved on to new projects at other companies. This resulted in many companies having to develop inefficient workarounds or simply operate without fixing their problems.

Our global remote support team meets this challenge by offering a new consulting model: organizations can tap into our pool of SAP experts on a short-term, as-needed basis, with no minimum time commitment required. NCR Solutions highly specialized and experienced consultants are available on-call at locations around the world for a simple hourly rate.

NCR Solutions remote support is offered for all areas of SAP including:

1. SAP ECC, CR&B and S4 HANA functional expertise

2. Technical expertise and ABAP/4 programming

3. Basis administration

With NCR Solutions, clients get to pay for world-class expertise as and when they need it, and not when they don’t.

FUNCTIONAL SUPPORT

Have questions about a particular configuration or want to add basic functionality to an existing solution, but don’t want to contract a consultant for a long-term engagement? NCR Solutions remote functional consulting offers expert platinum-level consulting expertise on an as-needed basis for a simple hourly rate-with no long-term obligation. All SAP modules are covered including:

1. Financials/ controlling including IS-PS functionality

2. Budgeting

3. Treasury/ cash management

4. Asset lifecycle management

5. Human resources including IS-PS functionality

6. Project systems

7. Materials management

8. Warehouse management

9. Quality management

10. Plant maintenance

11. Work management

12. Fleet management

13. Sales & distribution

14. IS-U/CCS

15. Customer/ citizen relationship management

16. Portals

17. Business warehouse

18. Strategic enterprise management (BW/SEM)

19. S4 HANA

ABAP PROGRAMMING

NCR Solutions remote ABAP/4 consulting offers expert programming expertise support for all areas of SAP programming including:

1. Technical design

2. Coding

3. Testing (unit and integration)

4. Troubleshooting

5. Performance tuning

6. RFC development

7. Interface development

8. BAPI’s

9. IDOC’s

10. ALE

11. Custom reports

12. SAPscript

13. Smart forms

14. User exits

15. Dialog programming

16. ABAP objects

17. XML

18. Business connector

19. Java

20. GUI XT

21. Bolt-on intregration

BASIS ADMINISTRATION

NCR Solutions remote basis administration supplements internal basis staff with expert basis consultants for all areas of SAP basis administration including:

1. Unix (Solaris, HP-UX, AIX) and windows administration

2. R/3 Batch housekeeping tasks

3. Database administration (DB2, Oracle, SQL)

4. System back-up routines

5. Installation, upgrade, configuration, support and maintenance

6. Database migration, administration, and monitoring

7. Client copy, client export, database copy

8. Printer configuration

9. Security and authorization profiles

10. Setup and management of transport management system

11. Workload analysis and system monitoring

12. Performance tuning

13. SAP hotPack application