A leading Electricity retailer in Texas with about 2 Million customers, engaged NCR solutions in partnership with EY to upgrade their complex SAP ECC Retail Energy system. The key objective of the project was to upgrade the client’s Business Critical SAP ECC system to the latest version with existing infrastructure and architecture with no harm and minimal disruption. Operating in a highly competitive Utility market environment, our client recognized that their ongoing success depend on their ability to innovate and respond quickly to their changing customer and business needs.
NCR’s has a proven and unique upgrade methodology that enables SAP upgrade projects achieve the full potential of an upgrade, by minimizing the risk and impact on the business. The salient feature of our upgrade methodology is our unique parallel testing approach, this allows us to not only reduce the cutover window and the overall timeline of the upgrade project, but more importantly delivers a platform that greatly aids in easy future upgrades.
By utilizing NCR’s upgrade methodology, we were able to successfully upgrade our Client’s complex SAP ECC solution on time and on budget. Upgrading any system is a tedious process so the key is to minimize the disruption to business operations and customer service, while delivering the fullest potential of the upgrade. Customers generally postpone their upgrade decisions due to the risk and disruption it will cause to the business. Postponing system upgrades leads to more complexity and the inability to respond to customer needs by innovating and leveraging the advancements in technology.
Our unique upgrade methodology delivers a successful minimal risk upgrade and also positions the SAP system for easy future upgrades.